Banking Access Services Rep II

Our client, a leading Canadian banking institution, is looking for Access Services Rep to join their growing team. We are looking for applicants who have excellent verbal and written communication skills, Strong focus on details, meeting deadlines, and achieving personal and team objectives. 

Contract term: 03/07/2018 to 31/03/2019

Pay Rate: $ $18.00/hour

Full-time: 37.5 hours

Schedule: Monday – Friday, 8:30am – 5:00pm

Must Haves: 

• Access skills
• Excellent communication skills
• Excellent Typing/Data entry (speed and & accuracy)
• Experience with Lotus Notes

Job Responsibilities: 

• Accurate on-boarding of WBB applications onto the mainframe and billing systems within the established Service Level Agreement
• Respond to all requests from the business partners in a timely manner 
• Ensure that negotiated fees are input properly into the billing system and that all steps are followed when processing monthly billing
• Continually seek out and identify automation and/or process improvement opportunities 
• Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the customer experience

Skills: 

• Customer Service Skills
• Microsoft Office
• Strong analytical and problem-solving skills

How to apply 

Please send your resume to resume@gc-employment.com with the subject line “Access Services Rep, Markham-ON”