Banking Lead Operations Officer

Our client, a leading Canadian banking institution, is looking for Lead Operations Officer to join their growing team. We are looking for applicants who have excellent verbal and written communication skills, Strong analytical and problem-solving skills.
 

Contract term: 03/07/2018 to 17/12/2018

Pay Rate: $ $25.40/hour

Full-time: 37.5 hours

Schedule: Monday – Friday, 8:30am – 5:00pm

Must Haves: 

• 2-3 years related business analysis exp.
• 2-4+ years exp. as a Customer Service/Operations Officer working with clients over the phone
• 2-4+ years exp. with Process Improvement
• Excellent written & verbal communication skills

Summary: The Derivative Settlements team is responsible for providing daily support for all daily settlements and post-settlement investigation of Rates and Credit Products, as well as, carrying out trade support functions specific to daily Rate Reset uploads to source systems, Brokerage fee allocation & reconciliation and trade breakout functions.

Job Responsibilities: 

• Carry out the daily settlement and support functions for Rates and Credit products
• Identify and address confirmation/settlement issues quickly and accurately
• Interact daily with the front office and middle office groups, as well as clients, to handle inquiries and resolve issues
• Develop and maintain working relationships with internal and external partners in order to deliver exceptional customer service
• Escalate operational / reporting/process issues as appropriate
• Perform ad-hoc reporting/analysis as required
• Proactively identify areas of improvement in current processes, and create/implement changes as approved by management

Skills: 

• Customer Service Skills
• Microsoft Office
• Strong analytical and problem-solving skills

How to apply 

Please send your resume to resume@gc-employment.com with the subject line “Banking Lead Operations Officer - Toronto”