Banking Operations Officer II

Our client, a leading Canadian banking institution, is looking for an Operations Officer to join their Personal Banking Products team. We are looking for a banking professional with 2-4 years in a back office banking position providing support to customers and clients over the phone. 

Contract term: 27/08/2018 to 01/03/2019 (6 months) extension or conversion possible

Pay rate: $17.34/hr

Full-time: 37.5 hours

Schedule: Monday - Friday, 8:30am - 5:00pm

Must Haves:

• 2-4 years of previous experience in the financial industry
• Customer service experience
• Administrative skills
• Reliability
• Assertive
• Positive / solution oriented
• Strong Technical skills ( Microsoft Suite )

Summary: The Operations Officer processes a diverse range of transactions and tasks to ensure a legendary experience for customers and partners. This role is required to complete a diverse range of processes accurately and timely, meeting a high standard of quality and speed of service. The Officer reports to the Team Manager.

Job Responsibilities:

• Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall customer and partner experience.
• Complete financial transactions such as cheque deposit and bill payment corrections, and/or other account transactions for customers in an accurate and efficient manner.
• Ensure email and voicemail messages meet customer experience standards.
• Ensure customer problems are handled appropriately, escalating issues when necessary.
• Contribute to a positive working environment.
• Actively participate in regular meetings and huddles.
• Contribute to the achievement of Transaction Processing objectives by meeting or exceeding individual productivity, process quality, and customer service goals.
• Contribute to the timely and accurate completion of Transaction Processing administration work.
• Contribute to Transaction Processing's objective for Operational Excellence.
• Be knowledgeable and comply with Bank and industry codes of conduct.
• Understand and apply bank operating policies and procedures.
• Ensure necessary due diligence to support the accuracy of all customer transactions.

HOW TO APPLY:

Please send your resume to resume@gc-employment.com with the subject line “Banking Operations Officer II - Mississauga”

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