Banking Operations Officer II

Our client, a leading Canadian banking insitutition, is looking for Operations Officers to join their Personal Banking Products team. We are looking for individuals with excellent communication skills who are tech savvy and have the ability to learn quickly. Great opportunity for new grads looking to get into the banking industry!

Contract term: 6 months

Payrate: $17.34/hour

Full-time: 37.5 hours

Schedule: Monday - Friday, 9:00am - 5:00pm (some flexibility required)

Must Have:

• Excellent verbal and written communication skills
• Data entry, strong typing skills 
• Microsoft Excel skills – intermediate 
• Attention to detail
• Motivated, up for a challenge

Nice to Have:

• Previous banking experience
• Previous brokerage experience
• CSC

Summary: The Operations Officer is responsible for the timely and accurate processing of transactions. This encompasses both financial and non-financial activities not limited to new account openings, account administration and maintenance, account transfers, and trade processing for dealers/brokers both internal and external. 

Job Responsibilities:

• Process transactions accurately and on time 
• Escalate processing issues where necessary to ensure a high level of service is maintained 
• Serve clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards 
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients 
• Identify opportunities to improve service delivery and support process improvement initiatives 
• Participate fully as a member of the team, promote team effectiveness, and contribute to a positive workenvironment 
• Support the team by continuously developing knowledge in own area  
• Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately 

HOW TO APPLY:

Please send your resume to resume@gc-employment.com with the subject line “Banking Operations Officer II - Toronto”

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