Banking Operations Officer II

Our client, a leading Canadian banking institution, is looking for Operations Officers to join their growing team. We are looking for individuals with previous banking experience who have strong attention to detail and excellent communication skills.

Contract term: 2018-11-05 to 2019-04-13

Pay rate: $17.34/hr

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 9:00 am - 5:00 pm

Must Have:

• Motivated
• Up to a challenge
• Excellent communication ability to talk to all level of stakeholders
• Time management
• Ability to see task to completion
• Banking experience (ideally brokerage 2 to 4 years) or flip side new grad/quick learner

Nice to Have:

• Canadian Security Course completed
• Bilingual (French and English) (no premium applied)

Job Responsibilities:

• Process transactions accurately and on time
• Escalate processing issues where necessary to ensure a high level of service is maintained
• Serve clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Identify opportunities to improve service delivery and support process improvement initiatives
• Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
• Support the team by continuously developing knowledge in own area
• Participate in performance management and development activities
• Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
• Keep others informed and up-to-date about the status/progress of projects and all relevant or useful information related to day to day activities
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Escalate non-standard or high risk transactions or other activities as appropriate
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Complete investigations – report/escalate risk issues identified or process gaps
• Access systems, know and apply system capabilities, ensure upload/download of information is completed timely and accurately
• Assist in analysis, development, testing, and implementation of operating and process improvements 

Job Requirements: 

• Post-Secondary education required/University degree an asset
• Successful completion of the Investment Funds Institute of Canada (IFIC) and/or Canadian Securities Course (CSC) an asset
• Proficiency with Primebase, SMS, Electronic Imaging Services (EIS), and Microsoft Office Suite an asset
• Working knowledge of the mutual fund industry, including product knowledge of account types and their functionality
• Commitment to client service excellence

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Operations Officer II_Toronto”

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