Banking Bilingual Operations Officer III

Our client, a leading Canadian banking institution, is looking for a Bilingual Operations Officer to join their growing team. We are looking for an individual who has strong attention to detail and excellent communication skills.

Contract term: 2018-11-05 to 2018-12-21

Pay rate: $19.85/hr

Full time: 37.5 hrs per week

Schedule: Monday - Friday, 8:00 am - 8:00 pm; and Saturday, 9:00 am - 5:00 pm

Must Have:

• 2-4+ years experience as a Customer Service/Operations Officer working with clients over the phone
• Ablility to handle high volume environment
• Ability to meet tight deadlines
• Ability to work in a fast paced environment
• Bilingual (Engligh/French)
• Excellent organizational, problem solving and interpersonal skills
• Adherence to documented policies & procedures in support of Quality Control targets
• Ability to adapt to a changing work environment and quickly learn new applications and processes
• Strong written, and verbal communication skills
• Sound judgment and decision making skills
• Work independently and within a team environment

Other Skills:

• Superior customer service abilities and strong telephone skills
• Ability to work well in a team setting
• Strong attention to detail
• Strong relationship management skills
• Excellent time management skills
• Financial Services Industry experience considered a strong asset

Job Responsibilities:

• Provide insights and input on processes used by the channel 
• Provide leadership to ensure that Service Level agreement and standards are met. 
• Support partner and customers relationships and is responsible for maintaining operational effectiveness to ensure business objectives are met
• Reports to a Team Manager within the Team Structure

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Bilingual Operations Officer III_Mississauga”

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