Banking Collections Agent I

Our client, a leading Canadian banking institution, is looking for Collections Agents to join their Commercial Banking team. We are looking for individuals with at least 2 years of previous experience in banking, call center, and collections with excellent communication skills.

Contract term: 07/01/2019 to 08/07/2019

Pay rate: $18.00/hr and $1.02 shift premium for any shifts ending at 9 pm

Full time: 37.5 hrs per week

Schedule: Rotational, flexibility required. Mon – Fri from 7:30am – 12:00am, Sat from 9am – 8pm, Sun from 1pm – 5pm 

Must Haves: 

• Results and service oriented- capable of interacting at all levels
• Banking experience
• Call Center Experience
• Collections Experience
• Home and Auto Insurance industry experience'
• Excellent communication skills

Job Responsibilities:

• Under the direction of a Collections Team Leader, the Collectors are responsible for managing a section of the delinquent portfolio in a manner that maintains positive customer relations with all past-due customers. The incumbent performs all duties according to the established Collections Policies & Procedures.
• Actively manage a queue of past-due accounts to ensure company delinquency and write-off targets remain at acceptable levels.
• Initiate outbound calls to all delinquent customers based on timing tree.
• Handle all inbound calls on delinquent accounts, regardless of who the account has been assigned to.
• Ensure accuracy of customer information in KeySys by maintaining computerized notes and updating residence, employment and banking information.
• Assist team members in contacting past-due accounts to achieve team and individual targets on a monthly basis.
• Perform basic skip tracing functions when required.
• Contribute to the promotion and maintenance of positive customer relations by offering strategies to delinquent customers.
• Recommend solutions on delinquent accounts such as Deferral payments, Re-writes and Repossessions.
• Escalates accounts and issues according to Collections policies & procedures.
• Display professional telephone etiquette when communicating with customers.

Education/Experience: Post-Secondary Education (University Degree, College Diploma or equivalent). Minimum 1-2 years collections experience (in-house or third party) preferably in call center environment. 

How to Apply:

Please send your resume to careers@gc-employment.com with the subject title “Banking Collections Officer I_Toronto”

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