Our client, a leading Canadian Banking institution, is looking for a Lead Operations Officer to join their team. We are looking for banking professionals with advanced level MS Excel.
Contract term: 21/05/2019 to 15/05/2020
Pay rate: $19.00/hr
Full-time: 37.5 hours
Schedule: Monday - Friday, 8:30am - 5:00pm
Must Have:
- 2+ years banking experience
- Advanced MS Excel (VBA Programming, SQL, Excel formulas)
- Excellent typing/data entry skills
- Strong customer service, problem solving, and communication skills
Nice to Have:
- Insurance experience
- Call centre experience
- Knowledge of Mpower, MVest, Croesus, SEI, ISM or FMC Sylvan
Job Responsibilities:
- Process transactions accurately and on time
- Escalate processing issues where necessary to ensure a high level of service is maintained
- Serve clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
- Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
- Identify opportunities to improve service delivery and support process improvement initiatives
- Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
- Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
- Escalate non-standard or high risk transactions or other activities as appropriate
- Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
- Complete investigations – report/escalate risk issues identified or process gaps
- Know and apply system capabilities, ensure upload/download of information is completed timely and accurately
- Assist in analysis, development, testing, and implementation of operating and process improvements
HOW TO APPLY:
Please send your resume to careers@gc-employment.com with the subject line “Banking Operations Officer II_Toronto”
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