Banking Operations Officer II

Our client, a leading Canadian Banking institution, is looking for a Lead Operations Officer to join their team. We are looking for banking professionals with advanced level MS Excel. 

Contract term: 21/05/2019 to 15/05/2020

Pay rate: $19.00/hr

Full-time: 37.5 hours

Schedule: Monday - Friday, 8:30am - 5:00pm

Must Have:

• 2+ years banking experience
• Advanced MS Excel (VBA Programming, SQL, Excel formulas)
• Excellent typing/data entry skills
• Strong customer service, problem solving, and communication skills

Nice to Have:

• Insurance experience
• Call centre experience
• Knowledge of Mpower, MVest, Croesus, SEI, ISM or FMC Sylvan

Job Responsibilities:

• Process transactions accurately and on time
• Escalate processing issues where necessary to ensure a high level of service is maintained
• Serve clients as required – adhere to Service Level Agreements (SLA) and internal service delivery standards
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients
• Identify opportunities to improve service delivery and support process improvement initiatives
• Participate fully as a member of the team, promote team effectiveness, and contribute to a positive work environment
• Ensure adherence to all HR policies, other Bank, and Industry Codes of Conduct 
• Prioritize and manage own workload to meet SLA requirements for service and productivity
• Follow firm and industry regulations and operating practices in completing and recording transactions for either the firm or clients 
• Escalate non-standard or high risk transactions or other activities as appropriate
• Ensure documentation prepared/completed is accurate and properly reflects client/business intentions and is consistent with relevant rules/regulations
• Complete investigations – report/escalate risk issues identified or process gaps
• Know and apply system capabilities, ensure upload/download of information is completed timely and accurately
• Assist in analysis, development, testing, and implementation of operating and process improvements

HOW TO APPLY:

Please send your resume to careers@gc-employment.com with the subject line “Banking Operations Officer II_Toronto”

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