Job Description

Please send your resume to “resume2013@ gc-employment.com” with the subject of "Customer Service". Job Description: As a member of the Customer Service Contact Centre, you will join a dedicated team of professional transportation company who provide exceptional customer service fir clientele. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities. Potential Temp to Perm opportunity for the right candidate based on attendance & performance. Requirement: We are searching for people friendly telephone agents that thrive in a Contact Centre environment. The successful candidates will possess the following: • Ability to work in a statistically driven environment, measured by call quality and call productivity goals • Prefer Syspro system using, however, company provide training for that • Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions • Ability to demonstrate effective problem solving attributes and ability to quickly adapt to change •Goal oriented/driven & Attention to detail • 2 years + of Customer Service experience Preferred • Ideal candidates are ones with Retail experience or Previous NOT current fast food restaurant experience Shift: Day (9am-5pm, Monday to Friday) Salary: $13/hr-$14/hr