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Job Title : Customer Service Officer
Location : Concord
Max Rate :
Start Date : 2/24/2013
Duration :
Type : Permanent
Created : 2/24/2013
Salary : $13-$14/hour
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Job Description

Please send your resume to “resume2013@ gc-employment.com” with the subject of "Customer Service".
Job Description:
As a member of the Customer Service Contact Centre, you will join a dedicated team of professional transportation company who provide exceptional customer service fir clientele.
Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls;
You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities.
Potential Temp to Perm opportunity for the right candidate based on attendance & performance.

Requirement:
We are searching for people friendly telephone agents that thrive in a Contact Centre environment. The successful candidates will possess the following:
• Ability to work in a statistically driven environment, measured by call quality and call productivity goals
• Prefer Syspro system using, however, company provide training for that
• Proven ability to multitask and exhibit excellent attention to detail while consistently following established procedures and processing transactions
• Ability to demonstrate effective problem solving attributes and ability to quickly adapt to change
•Goal oriented/driven & Attention to detail
• 2 years + of Customer Service experience Preferred
• Ideal candidates are ones with Retail experience or Previous NOT current fast food restaurant experience
Shift: Day (9am-5pm, Monday to Friday)
Salary: $13/hr-$14/hr