Our client is a leading bank in North America.
Under the direction of the Customer Service Team Leader, the Customer Service Officer is responsible for consistently providing customers with accurate information and solutions in a professional and courteous manner. The incumbent performs all duties according to the established Customer Service Policies & Procedures.
Contribute to the promotion and maintenance of positive customer relations by providing superior service to all customers.
Assist in a service standard objective of answering 70% of all calls within 30 seconds.
Achieve and maintain quality monitoring scores of at least 85% monthly.
Field all questions and concerns regarding loans, contracts, payouts, insurance and charges to customers and authorized third parties.
Provide accurate and up to date information to all Auto Finance customers at all times.
Respond to inbound calls, faxes and email inquiries within department's service level agreements.
Take ownership for the calls or fax and by ensuring that all inquiries are investigated and resolved to the satisfaction of the customer.
Delay payments and facilitate due date and payment frequency changes.
Provide payouts and balances to customers and authorized third parties (i.e. dealers, banks, etc.)
Update customer's personal information on their files (i.e. address, place of employment, banking etc.).
Display appropriate telephone and email etiquette when communicating with customers (both internally and externally).
Perform outbound activities of the department such as outgoing welcome calls, insurance broker calls.
Promote the use of, and send passwords for, the Customer Web Interface to all customers.
Contribute to the success of the business and Customer Service department through personal efforts to enhance own knowledge and skills; assist others in achieving common goals and objectives and maintaining a respectful, positive work environment.
AVAILABILITY: Monday-Thursday: 7:30am-7:00pm, Friday: 7:30am-6:00pm, Saturday: 9:00am-5:00pm
Location: Toronto - DVP/Eglinton
Pay Rate: $17.00/hr, 4-month contract
How to apply:
1) Directly apply online http://www.gc-employment.com/JobPost/JobDetails?JobOrderId=1223; or
2) Send your resume to email@example.com with the subject "Bilingual Customer Service Officer(Toronto)-GC1223"
• Must be bondable
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position
• Incorrect email subject may cause the delay of your application