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Unilingual Banking Service Availability Reps I
Location London
Start Date 3/8/2018
Type Temporary
Created 3/8/2018
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Unilingual Banking Service Availability Reps I

Our client, a leading Canadian banking institution, is looking for a Banking Collections Agent to join their team. We are looking for individuals working in collaboration with support teams, the business relies on Service Desk employees vast expertise of technical and application related knowledge to deliver excellent customer service and 85% first call problem resolution. 


Contract term:16/03/2018 to 15/03/2020 (2 year), possible extension and conversion

Pay rate: 1st shift $17.50/hr, 2nd shift $18.60/hr, 3rd $19.10/hr

Full time: 37.5 hours

Schedule: Roational shift  

Must have:

  • Call Center Experience
  • Customer Service 
  • Technical Background

Job Description:

  • Respond to a variety of inbound customer calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and customers
  • Identify and escalate wide-impact or potential wide-impact outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications


  • Excellent written and oral communication skills.
  • Ability to work flexible schedules; based on coverage business needs (which are subject to change), we typically offer weekly rotations including early evening shifts, day shifts and week-end shifts; when we don’t have volunteers, we may require team members to cover overnight shifts as well; candidates with more shift flexibility and who meet our hiring criteria will be considered first.
  • Above average computing and navigational skills
  • Exceptional customer service skills
  • Experience with ticketing systems is an asset
  • A team player who collaborates effectively with peers and other teams
  • University Degree or a College degree/diploma is considered an asset
  • Good knowledge of Microsoft Office 2010 (Word, Excel, OneNote and PowerPoint)


Technical ability: 

A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Blackberry, BYOD, AirWatch, Active directory, lotus notes, Mainframe, CIF, ETOT, ISM, PISO, Accurate NXG, Dealer track, Remote access, RSA hard/Soft token, ISD400, AS400, BAYCOM, Webir, Fiserv, Loaniq, Citrix, RAS, RSA, Bitlocker, All Microsoft office products - Access,OCS Group chat, Lync, SCCM, Active directory, Airwatch, Lotus notes, Skype, Webex, Virtual servers, Edge-V server, Roaming/Local Profile, appsense, mainframe, VOIP, Telepresence, fax, seurefax, pinpads, variety of telephony devices and a good understanding of networking and wifi support.



Please send resume to with the subject line "Unilingual Banking Service Availability Reps I - London"