Our client, a leading Canadian banking institution, is looking for a Banking Collections Agent to join their team. We are looking for individuals working in collaboration with support teams, the business relies on Service Desk employees vast expertise of technical and application related knowledge to deliver excellent customer service and 85% first call problem resolution.
Contract term:16/03/2018 to 15/03/2020 (2 year), possible extension and conversion
Pay rate: 1st shift $17.50/hr, 2nd shift $18.60/hr, 3rd $19.10/hr
Full time: 37.5 hours
Schedule: Roational shift
A technical support background or related education including experience with some or all of the following: Windows 7/10, IE8/11,Edge/Chrome/Firefox/Safari, VOIP, Centrex, PCOMM/Host, Active Directory, Citrix/Remote Access, e-Messaging, Blackberry, BYOD, AirWatch, Active directory, lotus notes, Mainframe, CIF, ETOT, ISM, PISO, Accurate NXG, Dealer track, Remote access, RSA hard/Soft token, ISD400, AS400, BAYCOM, Webir, Fiserv, Loaniq, Citrix, RAS, RSA, Bitlocker, All Microsoft office products - Access,OCS Group chat, Lync, SCCM, Active directory, Airwatch, Lotus notes, Skype, Webex, Virtual servers, Edge-V server, Roaming/Local Profile, appsense, mainframe, VOIP, Telepresence, fax, seurefax, pinpads, variety of telephony devices and a good understanding of networking and wifi support.
HOW TO APPLY:
Please send resume to email@example.com with the subject line "Unilingual Banking Service Availability Reps I - London"