Our client is a leading Canadian banking institution.
Contract term: 08/14/2017 to 02/13/2018
Pay rate: $20.00/hr
Full-time: 37.5 hrs; Rotational: 8:00am to 8:00pm
-Bilingual (French/English); 100% comprehension (written and verbal)
-5-7+ yrs. working exp., (Some as a Customer Service Officer over the phone)(Will be speaking to: Creditors, CRA, Revenue Quebec, Branch Partners)(To seize accounts of CRA if clients don't pay their taxes; Verify information, take phone calls and investigate book of records)
-Typing: Data entry (speed and accuracy)
-Be more than a Processor; Inquisitive/curious to build knowledge & understand how & things work & the outcome
-Able to prioritise; multi-task; Fast paced environment dealing with lots of paperwork
-Exp. with MS Office Suite (Word, Excel, Outlook, & Internet Explorer)
-Excellent communications skills (verbal & written)
NICE TO HAVE
-Banking/Financial Industry exp.
-University degree / College Diploma
The Legal Demands Team is a dynamic team responsible for handling demands for payment served to the Bank by the Canada Revenue Agency, Ministry of Finance, Revenue Quebec, Courts of law and other governmental agencies. A Legal Demand can be a Requirement to Pay, Garnishment, Writ of Seizure, Court Order, Plaintiff & Defendant Claims, Statements of Claim, Notices of Recovery and 3rd Party Demands. Customer profiles are reviewed in order to determine proper attach ability of the demand based on Provincial rules and regulations.
-Determine attach ability of Legal Demands across Canada while abiding by Provincial Rules and Regulations.
-Accurate entry into and updating the Book of Records Data Base.
-Responding to specific Court Offices and Revenue Canada.
-Monitoring and addressing exception reporting.
-Perform document retrieval activities with various areas of the bank.
-Provide knowledge and guidance to partners on issues that pertain to own area of responsibility. --Ensure Government Requirement and Service Level Agreements are met in a courteous and efficient manner.
Other responsibilities include:
-Help achieve Customer Impacting Customer Experience Index (ciCEI) targets by providing exceptional customer service.
--Identify and escalate gaps and potential risks to the bank.
Actively provide continuous improvement suggestions and communicate with value-added input during huddles and meetings.
-Must be able to communicate effectively and professionally both written and verbally with internal partners, solicitors and other parties.
-Demonstrate excellent time-management skills, must be able to prioritize and manage own work-flow to ensure maximum efficiency and meet established Service Level Agreements at all times. ----Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities.
-Organized and Attention to Detail
-Enthusiastic, & demonstrates the ability to work in a high volume, fast paced, and high risk environment.
-Demonstrate high-level of accuracy and attention to detail.
-Conscientious and detail oriented in order to mitigate any risk to the bank.
-Flexibility to adapt to changing requirements and demonstrates initiative.
-Extremely self-motivated and team-oriented.
-Works well with other team members and keeps all relevant individuals including management, updated on useful information in a timely manner.
-Must be flexible and able adapt to change effectively and in a positive way.
-Strong PC skills.
HOW TO APPLY:
Please send resume to firstname.lastname@example.org with the subject line "Bilingual Service Officer_Mississauga"
• Must be bondable.
• Your "Employment History" on resume should include the starting and ending MONTH and year for every position.
• Incorrect email subject may cause the delay of your application.